Delivery & Returns

Delivery Information

At Doors & Fittings, we understand that once you've placed your order, you'll want to know when it will arrive. The information below explains how our deliveries work and what to expect.

Delivery Times

Many of our doors and associated products are manufactured to order, so delivery times are subject to manufacturing lead times.

As a general guide, made-to-measure products are typically delivered within 10 to 15 working days, although lead times may vary during busy periods.

Stock items, including selected next day door ranges, are normally delivered on the next working day when ordered before 1:00pm, subject to stock availability.

How Your Order Will Be Delivered

The delivery method used will depend on the size and nature of your order.

• Large orders, such as complete sets of doors, drawer fronts and panels, are usually delivered on a pallet.

• Medium-sized orders, such individual doors or drawers, are generally delivered by courier.

• Smaller items may be sent by post.

Delivery Instructions

If there are any special delivery requirements, access restrictions or information that may help ensure a successful delivery, please let us know when placing your order.

Failure to provide suitable delivery instructions may result in delays, failed deliveries or additional charges from the delivery carrier.

In some cases, additional delivery charges may apply for certain locations or unusual delivery circumstances. If this applies to your order, we will contact you before processing it and give you the option to proceed or cancel.

Checking Your Delivery

Please inspect your order as soon as possible after delivery.

Any shortages, missing items or delivery discrepancies should be reported to us within 24 hours of delivery.

If any items arrive damaged, please notify us within 24 hours and provide clear photographs showing the damage. This helps us investigate the issue quickly and work with the relevant delivery partner to resolve it.

Delivery Dates

Any delivery dates or lead times provided are estimates and should be used as a guide only.

While we always aim to deliver orders within the stated timescales, delays can occasionally occur due to circumstances outside of our control, including manufacturing schedules, courier networks and adverse weather conditions.

Where possible, we will keep you informed of any significant delays affecting your order.

We may occasionally deliver goods earlier than expected and will provide reasonable notice where appropriate.

Split Deliveries

Some orders may be delivered in more than one shipment. This can happen where products are manufactured at different times or are dispatched from different locations.

If part of your order arrives before the remainder, this does not necessarily indicate that anything is missing.

If Delivery Cannot Be Completed

Please ensure that someone is available to receive your order where required and that any necessary delivery information has been provided.

If a delivery cannot be completed because suitable access or instructions have not been provided, additional delivery, storage or re-delivery charges may apply.

Where goods are returned to us due to a failed delivery, we reserve the right to recover any costs incurred by the carrier before arranging re-delivery.

 

Returns & Refunds

We understand that occasionally a product may need to be returned. To ensure returns are processed quickly and efficiently, please read the following information carefully before arranging a return.

Before Returning Any Goods

Doors & Fittings must be notified of your intention to return goods and provided with all relevant information, including your order number. No goods should be returned without prior agreement from our customer service team.

Any issues with delivered goods, including damage, shortages or discrepancies, must be reported within 24 hours of delivery. Photographic evidence may be required to support your claim.

Checking Your Goods

Customers are responsible for checking all dimensions, finishes, specifications and quantities upon receipt and before any drilling, cutting, fitting or installation takes place.

Products that have been installed, modified, drilled, cut or otherwise altered cannot be accepted for return unless they are found to be faulty due to a manufacturing defect.

Return Eligibility

To be eligible for return:

• Goods must be returned within 14 days of the delivery date.

• Products must be returned in their original packaging.

• Goods must be unused, undamaged and in a condition suitable for resale.

• Packaging must not be written on, defaced or otherwise damaged.

A 20% restocking charge will apply to all accepted returns unless otherwise agreed.

Non-Returnable Items

The following items cannot be returned:

• Made-to-measure products.

• Manufactured or bespoke items produced specifically to your requirements.

• Standard products that have been modified to your specification.

• Doors or drawer fronts supplied with hinge holes drilled to customer requirements.

• Goods that have been installed, modified, drilled, cut or damaged after delivery.

• Products that cannot be returned to stock in a saleable condition.

For the avoidance of doubt, any hinge drilling service carried out on a stock door or drawer front constitutes a customer-specific manufacturing process. Once hinge holes have been drilled, the product is considered a custom-manufactured item and is therefore not eligible for return unless a manufacturing defect is present.

Where goods cannot be returned to stock, no credit or refund will be issued.

Return Costs

The customer is responsible for all costs associated with returning goods, including packaging and carriage charges.

Due to logistical constraints, Doors & Fittings is unable to collect returns using our own delivery vehicles and customers must arrange suitable return transport.

Faulty, Damaged or Incorrect Goods

If goods have been supplied incorrectly or a fault is found that is attributable to Doors & Fittings, we may arrange collection and replacement of the affected items.

Photographic evidence and further information may be requested before any collection or replacement is authorised.

Where replacement goods are supplied for items being returned, any applicable restocking charge may be waived following assessment by our customer service team.

Refunds & Credits

Once returned goods have been received and inspected, any applicable refund or credit will be processed. Refunds will only be issued for goods that meet the conditions outlined above and are accepted back into stock.

This policy does not affect your statutory consumer rights.